People Services Support Apprentice

Provide support to the HR Business Partners with employee relations case management Arranging meetings with stakeholders including the release arrangements of Colleagues and Staff Representatives as necessary Prepare case related documentation to strict deadlines and ensure that the relevant activity trackers and case summary records are regularly updated Maintain HR records, updating colleague details on various HR systems Provide minute taking support to Managers when conducting formal meetings and to ensure adherence to Company and statutory people management procedures Provide assistance with the issuing of correspondence to employees further to formal meeting outcomes Handle conflict and sensitive HR situations professionally and confidentially
Ensure that case paperwork is maintained and filed in accordance with General Data Protection Regulations Complete leaver processes including staff changes Provide management information and produce key performance indicators in accordance with ongoing and ad-hoc business needs Perform ad-hoc or project related tasks as and when required by the People Services Management team Assist in the administration of the Company Attendance Procedure including weekly prompt reports and updating the HR system with any management action taken Assist the wider People Services team in maintaining the shared email inbox, answering first contact queries in a timely fashion and escalating any complex issues to the relevant team member or manager for resolution

Training Outcome:

Multiple opportunities for career progression on successful completion of this apprenticeship

Employer Description:
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Working Hours :
Monday to Friday. Exact shifts TBC.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience