Prosecutions Administration Apprentice

Supporting customer queries relating to prosecutions cases through promptly answering emails Producing and processing paperwork, penalty fares, unpaid fares notices, prosecutions settlements as directed by the Prosecutions and Fraud Manager or nominated deputy Collate relevant documentation and maintain relevant systems related to prosecutions cases as required Ensure all information and paperwork is collated/stored and recorded/stored in line with GDPR Escalate complex cases to a Prosecutions Case Officer for further enquiry Undertake any specific tasks as directed by the Prosecutions and Fraud Manager or nominated deputy

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
Multiple opportunities for career progression within the company on completion of this apprenticeship

Employer Description:
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Working Hours :
Monday to Friday - with some flexibility. Shifts TBC.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Flexibility