Housing Support Administrator Apprenticeship

Duties will include:

Answer incoming phone calls professionally, providing accurate information and assistance to callers Manage email correspondence, ensuring prompt and effective communication Arrange meetings with referrals and assess their suitability for supported accommodation at every stage of the referral process Develop and maintain relationships with current referral partners (eg. housing providers, local council, charities etc). Research potential referral partners in the local community Handle administrative tasks such as filing, photocopying and organising documents to maintain online record keeping systems Conduct data entry tasks to update and maintain accurate records of referrals, referral partners and service users Assist with navigating housing benefit claims, including submitting new claims, resolving queries with the local council, and ensuring timely submission of evidence

Training:
Teaching and learning the skills, knowledge and behaviours within Business Administration

Training Outcome:
The company will offer long term career progression on successful completion of this apprenticeship

Employer Description:
We specialise in providing for the vulnerable and addressing homelessness and accommodation shortages nationwide. With our user-centric approach, we offer tailored, friendly services to make a difference in people's lives. We aspire to vastly reduce the amount of vulnerable people in society, and are always looking to expand so that we can support as many people as possible. Our team of talented professionals, whether that’s our housing officers, support staff, or office staff, are all dedicated and willing to make a difference, helping to bring that much needed change we are after.

Working Hours :
Monday to Friday, 10am to 5pm

Skills:
Attention to detail,Communication skills,IT skills,Organisation skills