Patient Assistant Apprenticeship

Keep waiting areas tidy and organised Organise notice boards Welcome and check in patients and visitors Handle patient queries regarding appointments, clinics, and availability of staff Update, file, and retrieve patient records Take medication queries from patients and pharmacies and pass to the relevant team Contact patients with doctor’s instructions Attend monthly staff training sessions Sort and distribute post Perform photocopying and filing Handle incoming correspondence Process online access requests and related queries Attend additional training as required Perform any other tasks assigned by the Admin Lead, Operations Manager or Practice Manager

Training:
Business Administrator Training will take place weekly online

Training Outcome:

This will be a fixed term contract for the duration of the apprenticeship but may lead to a permanent role.

Employer Description:
Vine Surgery is a local General Practice (GP) surgery offering healthcare services, including minor surgical procedures performed by approved doctors. The practice provides a range of services such as appointments, online services for contacting the surgery, and managing prescriptions, with both routine and urgent appointments available.

Working Hours :
Shifts will be Monday - Friday between 08.00 and 18.45. Working patterns will be discussed during the interview process.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience