Legal Customer Service Administration Apprentice

The role will include various legal administration duties as well as providing a professional customer service; the aim is to develop and have more responsibility during your apprenticeship. 

The role will include some of the following areas:

General administrative duties including typing correspondence by e-mail and letter To undertake filing, photocopying and distribution of relevant documents. Managing litigation team diary of court dates. Assisting solicitors in progressing cases. After training, preparation and processing of prosecution file. After training, securing the preparation of typed statements, records of taped interviews and full transcripts and processing of audio/video tapes within appropriate time scales. Drafting correspondence and legal documents with a keen eye on detail Answering the telephone in a professional manner and dealing with enquiries Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available. Dealing with various types of correspondence, court documents and third parties. Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times. Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met. Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed. Provide information on disclosure, and be the first line contact in answering and resolving day to day queries Responsible for co-ordinating the post Using Microsoft Packages, in particular Word and Excel Inputting data onto internal systems with a high level of accuracy To deal courteously and efficiently with all visitors and providing refreshments when required

 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and work-based training/support appointments. Attend and be punctual for all lessons Complete all required assignments by the required timeline. Build up your portfolio of evidence on-going during your apprenticeship programme. Access support from your tutor/assessor as and when required Access support from your manager with regards to any evidence requirements or support as and when required. 

 

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Training:

You will study at Kirklees College, following either the Customer Service Practitioner Level 2 or the Business Administrator Level 3 (the standard you follow will be dependent on experience).

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.

If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship you will have the opportunity to be offered the Customer Service Practitioner Level 2.  Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.

You will be required to attend Kirklees College for your studies.

Customer Service Level 2 – (after 12 months) and for Business Administrator Level 3 (after 18 months), you will complete an End Point Assessment, this will involve the following:

Showcase/Portfolio – Level 2 and Level 3 Interview – Level 2 and 3 Presentation on Project – Level 3 Knowledge Test – Level 3 Practical Observation – Level 2 and 3 Professional Discussion – Level 2 and 3

Training Outcome:

After successful employment and completion of the apprenticeship there is a strong possibility of gaining a full-time contract.

In addition, after gaining a full time position we are willing support the right candidate to progress within the company, this may be a further training or the opportunity.

Employer Description:
Solicitors

Working Hours :
Monday - Friday, 9.00am - 5.00pm - 30 minutes unpaid lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Excellent timekeeping