Service Apprentice Administrator

Completing handover and credit check forms, and gathering information for new customer setups Raising service calls Raising purchase orders and credits Sending FSE work orders, processing their hours and work reports Checking margins and invoicing calls Raising overhead purchase orders Completing quarterly call-out rotas for engineers' 24-hour duty Approving engineers' hours daily for the previous day Maintaining records of engineers' holidays, lieu days, absences, and sickness Closing maintenance calls at the end of each month Compiling reports such as contract margins, engineers' weekly hours, and service call transaction reports Liaising with site contacts to schedule work and discuss overdue invoices Compiling and distributing the weekly diary to engineers Maintaining a maintenance log and ensuring visits are completed on time Monitoring customer KPIs Gathering information and preparing simple quotes for customers Liaising with engineers regarding their PPE and workwear requirements and submitting requests to service support for order Key Requirements: Along with administrative duties, the candidate must be customer-facing, with a strong attitude and a desire to learn and grow in the role Updating clients share points

Training:

Business Administrator Level 3.

You will train 4 days a week in the workplace with once-a-month online workshops delivered by the college. Trainer to visit in the workplace every 4-6 weeks.

Training Outcome:

Career progression and potential permanent position. 

Employer Description:
GEA is proud to serve customers around the world in the food, beverage, chemical, pharma, dairy processing, dairy farming and marine industries. Many of these sectors are experiencing tremendous growth given global trends and other socio-economic drivers – contributing to GEA’s solid performance. Our strategy for the coming years, Mission 30, is based on strengthening our position in these key industries by accelerating sustainable, profitable growth and making a positive impact.

Working Hours :
08:30 - 17:00 (30 min break), working days TBC

Skills:
IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills