Apprentice Administration Assistant

Administration & Customer Service

To deal courteously and efficiently with all visitors. Providing refreshments for visitors when required Hotel bookings Placing/monitoring stationery orders Answering the telephone in a professional manner and dealing with enquiries Monitoring machine maintenance General photocopying Responsible for co-ordinating the post Dealing with stationery/stock levels and reordering as and when appropriate Using Microsoft Packages, in particular Word and Excel

HR

Processing holiday requests Monitoring training matrix and arranging new training Monitoring sick leave/absence

Accounts/commercial

Processing invoices Inputting financial data and processing invoices. Making credit card payments Purchase orders Stock allocations Daily timesheet inputs Supply chain assistance

Operations

Assist with setup of Health & Safety files Procore ongoing document management Setup projects on Procore Procore drawing uploads Organise & Manage Files

Ensure that the Policies of the company are observed and that good practice is encouraged. This is about particularly in areas of Health & Safety, Equal Opportunities and confidentiality. 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development.

The requirements to complete the programme are as follows: 

Attend and be punctual for all induction session, lessons and work-based training/support sessions. Complete all required assignments by the required timeline.  Build up your portfolio of evidence on-going Access support from your tutor/assessor as and when required  Access support from your tutor/assessor & manager as and when required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives. 

Training:

You will study at Kirklees college, following either the Business Administrator Level 3 or the Customer Service Practitioner Level 2

The standard you follow will be dependent on experience.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.

If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship you will have the opportunity to be offered the Customer Service Practitioner Level 2.  Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.

Customer Service Level 2 - (after 12 months) and for Business Administrator Level 3 (after 18 months), you will gather work-based evidence, putting a portfolio together to prove competence in the required completing the Knowledge, Skilks and behaviours; you will then complete an End Point Assessment, this will involve the following:

Showcase/Portfolio - Level 2 and Level 3 Interview - Level 2 and 3 Presentation on Project - Level 3 Knowledge Test - Level 3 Practical Observation - Level 2 and 3 Professional Discussion - Level 2 and 3

You are given 6 hours time off to study each week; you are required to attend classes, face to face and via Teams at Kirklees College in Huddersfield.  The study day is a Wednesday for Customer Service and Thursday for Business Level 3.

Training Outcome:

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship programme.

There may also be further apprenticeship or other training available following successful employment and achievement of the apprenticeship qualifications.

Employer Description:
Bespoke joinery manufacturing and interior fitout specialists.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Excellent timekeeping,6/12 months working experience