Apprentice Patient Care Advisor

The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work in a team but also, to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all administration (non-managerial) of a surgery. Duties will include:

To provide general administrative support for the Practice, including the following:

Act as the first point of contact for patients, providing a warm and professional welcome Assist patient with registering at the practice, updating personal details, and understanding available services on offer Provide information and advice on the practices procedures, health services, and appointment systems Support patients in navigating their health care journey, including managing appointments, follow-ups, and referrals Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed Advise patients of relevant charges for private services, accept payment and issue receipt for same Respond to all queries and requests for assistance from patients and other visitors Ensure reception and waiting areas are kept neat and tidy Handle patient inquiries regarding appointments, services, and general practice information Carry out workflow duties Check e-mails and teams’ messages daily and action as required Check foot fall as required and action

To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

Patients access the primary care services they require in a timely fashion Visitors sign in and out and the member of staff they are seeing are advised of their arrival The tidiness of the waiting room and the safety of its inhabitants Queries are answered or passed to an appropriate member of staff in a timely fashion

To provide general assistance and administration to the Practice clinical and leadership teams, including:

 Accurately updating patient records using System-One Taking action as requested by doctors and the nursing team Receive and make calls as required in accordance with surgery protocol Contact patients to arrange/rearrange appointments and/or confirm test results Answer the telephone call in a timely manner Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication

And any other tasks/duties as requested by the Partners, Practice Business Manager or Office Supervisor.

Training:

Business Administrator Level 3.

Training Outcome:

Potential employment on completion of apprenticeship.

Employer Description:
The Doctors and staff at Magdalen Medical Practice are proud to offer the highest standard of patient-centred healthcare to its 14,500 plus patients. We run many clinics for the management of chronic diseases such as asthma, diabetes and offer a wide range of medical services including minor surgery, minor illness, childhood vaccinations and contraception clinics. We also carry out research and provide training for future doctors, pharmacists and nurses.

Working Hours :
Monday to Friday - 36 hours per week, working hours TBC

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Motivated,Professional