Apprentice Project Coordinator / Project Manager

This apprenticeship offers an exciting opportunity to gain hands-on experience in project coordination and project management within a creative, fast-paced manufacturing environment. The Apprentice Project Coordinator will work across departments - from sales and purchasing to production and logistics - to oversee projects from initial enquiry through to delivery, ensuring deadlines, budgets, and quality standards are met.

Key Responsibilities:

Customer Contact & Communication:

Act as a first point of contact for customers via email and telephone Provide outstanding customer service, managing queries and keeping clients informed throughout the process

Project Coordination:

Prepare quotations and process orders accurately and efficiently Coordinate between internal departments (design, purchasing, production, logistics) to ensure smooth project delivery Monitor supplier and production deadlines to keep projects on track

Quality & Delivery Oversight:

Ensure that quality checks are completed before dispatch Liaise with our dispatch department to ensure couriers and logistics providers can meet on-time deliveries Occasionally attend site visits to meet customers, alongside our Team Leader or Management, understand project requirements, and oversee installation when needed

Administration & Reporting:

Maintain accurate project records, timelines, and updates Support continuous improvement by identifying process efficiencies and sharing feedback with the team

Skills & Attributes:

We are looking for someone who is:

Ambitious & Driven - motivated to develop a career in project management and grow within the business Customer-Focused - passionate about delivering outstanding service and building strong relationships Organised & Detail-Oriented - able to manage multiple projects, deadlines, and priorities in a fast-paced environment Adaptable & Agile - comfortable working with creative teams, responding quickly to changes, and problem-solving under pressure Professional & Presentable - confident in face-to-face meetings and representing Chantelle Lighting on customer sites Collaborative - able to work with colleagues across all departments to achieve common goals

What We Offer:

A structured apprenticeship programme with on-the-job training Mentorship from experienced project managers and leaders Experience working across the full project lifecycle - from design to production to delivery Exposure to both office and shopfloor operations for a rounded understanding of the business Opportunities to work with some of the UK’s leading hospitality brands A supportive and friendly team environment where your development is a priority

Training:

Associate Project Manager Level 4.

Training will take place at Burnley College one day per week. 

Training Outcome:

This is a development role designed to build a foundation in customer service, commercial awareness, and operational excellence, providing a clear pathway to a career in project management.

Employer Description:
At Chantelle Lighting, we create bespoke decorative lighting for some of the UK’s most recognisable hospitality brands and prestigious independents. From Miller & Carter, Harvester and Toby Carvery to Gaucho, Village Hotels and boutique restaurants, our products bring interiors to life. Our team is passionate about quality, creativity, and delivering exceptional service — going above and beyond to ensure every project exceeds client expectations.

Working Hours :
Monday - Thursday 8:30am - 5pm Friday - 8:30am - 3:45pm

Skills:
Communication skills,IT skills,Written skills,Willingness to learn,Take initiative