Customer & Technical Services Apprentice

Manage all customer returns through to closure Ensure Return Merchandise Authorisation (RMA) process is always followed, and data is maintained in line with procedures Book collections / dispatch of returns with carriers Collect card payments from customers as applicable Process spare parts orders for picking by warehouse Assist customer services team with other customer queries under the guidance of the Customer & Technical Service Manager Assist in production of RMA performance statistics and trends analyses Contribute ideas and solutions towards the department’s goal of improving the customer experience of Monitor Audio customers

Training:
Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship

Training Outcome:
Development into full Customer & Technical Services Technician after apprenticeship completion

Employer Description:
Monitor Audio Group is a British Audio manufacturer of some of the world’s most respected and innovative high-fidelity brands. There are currently three British brands that make up the group: Monitor Audio, Roksan and Blok, covering solutions for Hi Electronics, Home Theatre, Architectural speakers, and Hi-Fi furniture. Each has its unique story, and each brings the listener closer to the music and film they love.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience