Digital Support Technician Apprentice

Provide IT support for healthcare staff across clinical and administrative departments.  Troubleshoot and resolve issues related to desktops, laptops, printers and operating applications (eg, Salesforce, Jotform).  Support and develop the systems used by clinicians. Assist in the deployment, configuration, and management of operating systems, enterprise applications, and endpoint devices.  Utilise systems management tools such as Google Analytics, or similar for monitoring and asset control. Ensure endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies.  Support hardware lifecycle management, including imaging, asset tagging. Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary.  Assist in the preparation for audits by maintaining accurate and up-to-date documentation.

Training Outcome:

The successful candidate may be offered full-time employment.

Employer Description:
We lead the way in both the neurodevelopmental pathway, and expert witness service assessments. Read on to find out more how we help parents, families, individuals and legal professionals.

Working Hours :
Monday to Friday between 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative