Level 3 Business Administration Apprentice

Work effectively as a team member   Assist to ensure Licensing meets its legal requirements for each licence issued   Deliver an outstanding service experience in response to all customer interactions, both internal and external   To be responsible for keeping up to date with training, policies and procedures    Manage day to day delivery of allocated workload in line with service level agreements, ensuring compliance to all policies and conditions applicable  Engage with customers ensuring all contact is responded to in a timely and efficient manner  Regular inventory checks to ensure availability of all necessary stock   Invoicing and general financial duties  To undertake clerical and administrative duties in relation to the processing of requests for service. This includes maintaining record systems  Coordinating appointments for new and renewing licensed drivers   Liaise with internal and external stakeholders to ensure all clerical tasks are carried out in line with policy  

Training:

Business Administrator Level 3.

Training Outcome:

Working in a vibrant Licensing Service there is a chance for the candidate to advance to a Senior Licensing Support Assistant position.  

Employer Description:
Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

Working Hours :
Monday - Thursday - 9am - 5pm Friday- 8:30am - 4:30pm

Skills:
Communication skills,IT skills,Attention to detail