ICT Support Apprentice

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite.

Responsibilities:

Respond to helpdesk requests remotely. Taking help desk calls; logging and tracking calls. Hardware and software repairs in a workshop facility.  Installation of hardware and software. Carry out network documentation and reporting. Assisting with sourcing spare parts and replacement equipment. Assisting the technical team with maintenance tasks and installs.

What we are looking for:

Desirable skills:

Experience in hardware repair and troubleshooting. Experience with Microsoft Windows and Microsoft Office products.

Personal qualities:

Well organised and self-motivated with a good telephone manner Able to work independently in the field. Reliable, enthusiastic and able to work effectively in a team. Ability to prioritise workload and deliver solutions to meet. customer SLA’s. Strong customer-facing skills, with an awareness of varying client technical skills. Attention to detail and accurate record keeping. Comfortable around young people in the education environment.

 

Essential:

Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites. There will be a program of working with other team members in the field providing technician days and completing installations

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard. You will also receive full training and support from the Just IT apprenticeship team to increase your skills. Your training will include gaining a Level 3 ICT qualification Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:
Career progression opportunities Possibility to secure a full-time position after successful completion of the apprenticeship

Employer Description:
We pride ourselves on our integrity and embody the education sector ethos and spirit, which is to understand we are all part of a larger supply chain, paid for by taxes, for the benefit of educating young people.

Working Hours :
Monday - Friday (9:00am - 5:30pm). Shifts TBC/

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting