Customer Service Advisor Apprentice

Meet and greet customers in store Book appointments using our online tools Ensure accurate information is taken Learn about how to deliver a seamless customer journey Perform pre-examination checks for patients Discuss best frame styles Discuss lens options and make recommendations based on optometrist advice Learn how to ‘dispense’ spectacles taking accurate facial and frame measurements Take payments on tills Fit spectacles, ensure vision is correct and customer leaves happy Perform repairs to spectacles Do basic problem solving with visual or fitting issues Learn about contact lenses, administration for Direct Debits Assist with the hearing part of the business making basic repairs

Training:

Customer Service Practitioner Level 2.

Training can be delivered remotely or at the workplace every four weeks.

Training Outcome:

At the end of the apprenticeship, the successful apprentice may be considered for a full-time position. 

Employer Description:
We’ve been a family-run business for 40 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. Each Specsavers store is joint owned and run by its own local directors, who are supported by key specialists in our support offices. Wherever in the world we operate, we’re passionate about giving back and working with our local communities. Whether that’s through charity partnerships, fundraising or providing employment opportunities for local people.

Working Hours :
Working hours are during store opening times and may include alternate weekend work. With a 45-minute lunch per day. Store opening times are: 8.30am to 7.00pm, Monday to Saturdays. 9.00am to 5.00pm, Sundays. 37.5 hours spread over four days per week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative