IT Support Apprentice

As part of the technical support team, you will work alongside colleagues responding to IT incidents reporting by our customers. This is a customer facing role and no two days are the same. The IT support desk is a busy and fast paced environment and ideal for any person looking to start their career in IT. Reported IT incidents can cover software, hardware, network and cloud technologies.

The main duties of the role consist of:

Managing calls and liaising with customers and suppliers Recording all their requests in the internal tracking system Handling incidents reported by users and when needed addressing them or escalating within the department Following up incident solving and updating documentation Informing users through alerts and communication Remote installation of Computer and network hardware and software Assist with day to day running of the department Setting up of technical equipment and technical fault diagnosis Setup of computer hardware to customers' requirements Daily - weekly checks

Training:

Information Communications Technician (IT Support) Apprenticeship Level 3 Functional skills in maths and English Level 2 if required.

Training Outcome:

The business has a history of retaining apprentice graduates in full-time roles.

Employer Description:
Genmar support businesses in the South East of England since 1996 to simplify, streamline and secure their IT systems. They provide both outsourced IT Support and Managed IT Services. Affectively, they act like an internal IT department for your business. From answering tech support calls to helping to plan your IT strategy and everything in-between.

Working Hours :
Monday to Friday (08:45 - 18:00)

Skills:
Team Working,Organisation Skills