Apprentice Project Administrator

As part of the team, you will be allocated a number of tasks and will be required to plan your working day to maximise productivity and ensure company targets are met daily.

This is a great opportunity for the right candidate to showcase their skills and have a direct influence in the success of a business that values its employees and their contributions and supports them in their development.

Key Responsibilities:

Support the Service Delivery Managers on Customer Accounts, helping to progress DECs, (Display Energy Certificates), & where required, RR's (Recommendation Report), to successful completion. Actively monitor pipe drive jobs that enter into awaiting data, feeding them back to the customer through agreed escalation processes and chase to a conclusion. For instructions that are for individual sites where there is missing data, produce call lists for the scheduling team and monitor progress to ensure successful receipt of energy data. Support the energy accounts team with DEC-related queries ranging from identifying issues with certificates to the resending of jobs. As required, upload completed certificates to customer portals and assist with the upload of customer invoices. Upload new DEC orders onto Pipedrive, ensuring all necessary information is correct, including but not limited to "DEC Year", "Title", "Purchase Order" and "Value". Support the production DEC Certificates and Recommendation reports, including reviewing data and issuing to the customer. Assist the business with developing reports and building databases using Power BI and Metaverse. Ensure DEC's are being printed and sent to the customer.

Targets and Key Performance Indicators are:

To ensure services are delivered in line with customer expectations & SLA's. To maintain good customer feedback. To escalate any issues within the business. To ensure business management platforms, including CRM and Pipedrive, are up-to-date at all times. To ensure all account plans are kept up to date. To provide excellent customer service to all end users.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your role within the organisation and the overall business. 

Training:

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator apprenticeship standard. Level 2 Functional Skills Maths and English if required. You will also develop the skills, knowledge and behaviours required to work within an office environment. This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times. Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.

Training Outcome:
Great prospects for progression to a full-time position for the right candidate upon completion of the apprenticeship.

Employer Description:
Compliance365 are a growing specialist independent energy consultancy providing a range of professional services from Domestic & Commercial EPCs to Energy and Carbon Audits. At Compliance365, we believe our strongest asset is our people and are always looking for motivated, ambitious, passionate people to join our company and be part of our continuous success. Our aim is to build a long-term sustainable environment where we all work hard, enjoy our work and continually develop our skills. We take a genuine interest in the future path of our employee’s careers and their work-life balance.

Working Hours :
Monday to Friday, 9.00am - 5.00pm. Half hour lunch.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Proactive,Highly Organised,Self Motivated