I.T. Apprentice

I.T. Apprentice is role to provide first line support to the business over the phone or in person or via remote software, they are responsible for building PC’s and Laptops. To learn and assist the fellow department members in their roles when required. Working in a small team, they will gain hands on experience with many solutions and network systems that operate in a football stadium that will be valuable learning experience for them. 

 Duties and Responsibilities:

To provide 1st line technical support to all departments within the organisation  To be the first point of contact for support calls to the 2188 number  To log all support calls on the Fault logging system  To manage the inventory system and make sure the program is kept up to date To setup/configure I.T equipment  To provide technical support to the company’s mobile telephones  To provide match day technical support as per the I.T department Rota (optional)  To provide match day on call assistance as required (optional)  To ensure all relevant equipment/systems are functioning prior to home matches  To liaise with outside suppliers / support contactors as required  To manage stock levels and keep a record of equipment with stock checks  Learn IT systems as they gain experience to assist the dept in its day-to-day operations

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
Blackburn Rovers Football Club, officially The Blackburn Rovers Football and Athletic Limited, is a historic football club based in Blackburn, Lancashire. Founded in 1875, it is one of the founding members of the Football League and currently competes in the EFL Championship. The club operates from Ewood Park and is known for its strong community focus, youth development, and commitment to equality and safeguarding in the workplace.

Working Hours :
35hrs – when not in college, based required at Ewood. Works Match Day Rota with Time off in Lieu

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience