First Line IT Apprentice

Providing first-line support to Palletways members on our bespoke software and hardware Creating and updating guides for our bespoke software Identifying areas for improvement in member training on our bespoke software Resolving incidents and requests within agreed Service Level Agreement (SLA) targets Communicating with customers, members, and internal staff through various channels, including face-to-face, email and phone

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification Get an introduction to Windows, Linux and PowerShell

Tools and techologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Palletways are the UK and Europe’s leading palletised freight delivery network with over 450 member depots and 33 hubs. We operate out of 7 European countries and deliver to 24. Our network handles over 45,000 pallets every day, with industry-leading service levels, we are trusted by more customers across Europe than any other network.

Working Hours :
Monday to Friday, 9am – 5:30pm.

Skills:
Communication skills,IT skills,Organisation skills,Team working