Apprentice Administrator and Care Coordinator

Our reception and administration team are the backbone of our clinical services, helping ensure everything runs smoothly. Whether it’s making reminder phone calls, booking appointments, managing patient data and records, filing, scanning or sending correspondence, every task our Administrators carry out is key to ensuring our patients have an efficient and friendly experience.

Duties will include:

Greeting visitors and providing a reception service Data entry, including updating medical records/notes Updating and filing data for clinical outcomes correctly and confidentially, including patient files, in-line with GDPR Booking appointments, and scheduling repeat or follow-up appointments Assisting with coordinating clinics Writing letters and reports Answering the telephone and making outgoing calls Providing exceptional customer service and patient care Taking part in learning activities to develop your career Ensure correspondence is sent out in a timely manner General administration and house keeping All other associated duties as required of the role

Training:

All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.

You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction.

You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.

Training Outcome:

The Beacon Medical apprentice programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that could lead to a permanent job role, and possible internal progression.

Employer Description:
Beacon Medical is a well-established GP practice based at Cleethorpes Primary Care Centre, caring for approximately 13,000 patients. We are a forward-thinking, patient-centred practice offering a full range of NHS services, including chronic disease management, minor surgery, immunisations, and health screening. We pride ourselves on being a supportive, team-focused environment that values innovation, professional development, and excellent patient care.

Working Hours :
Hours of work will be slightly flexible between operating times of 08.00 - 18.30, Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Empathetic and caring,Professional and approachable,Can prioritise workload,Confident communicator,Polite telephone manner,High degree of accuracy