Apprentice IT Support Technician

The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.

Responsibilities include:

Supporting Microsoft 365 Applications and Platforms Supporting Microsoft Azure platforms to a basic level Troubleshooting Desktop Operating Systems Supporting of VOIP and Teams Phone systems Supporting Windows Active Directory Services to a basic level Installing computer hardware operating systems/applications remotely and onsite Troubleshooting system/network issues and diagnosing hardware/software faults  Supporting Client Firewall, Sonicwall knowledge is an advantage Providing support, including procedural documentation and relevant reports Supporting the roll-out of new applications and setting up new user accounts/passwords etc. • Responding within agreed SLA’s to call-outs Prioritising and managing a range of open cases at any one time. Establish working relationships with customers and suppliers

Person Specification

You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.

Knowledge/experience should include:

Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc Excellent knowledge of Desktop and Office products A working knowledge of the use of PowerShell Good understanding of Microsoft products like SQL, Microsoft Server, and Active Directory Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, and cabling issues The ability to work in a fast-paced, dynamic environment, prioritising, and multitasking effectively Demonstrate expertise in all activities associated in the provision of a managed service Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customers’ systems You will have attained or be working towards your Microsoft 365 fundamentals

 

Training:

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

Data Security Hardware & Software Computer Networking and so much more.

You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships is an Ofsted Outstanding-rated training provider and holds the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

Cloud & Mobile Technologies

Technical Problem Solving Advanced-Data Security Computer Networks IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Training Outcome:

Staff development is important to Three Cherries and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.

Employer Description:
Three Cherries take the gamble out of business technology. They are a team of experts who live and breathe exceptional customer service. They work hard to make tech as easy to understand as possible, keeping it simple without complex tech jargon. A family-run business, they have maintained the family feel as they have grown, and this shows in their relaxed and friendly culture. They are built on trust without micro-managing and empower the team to work independently. As an apprentice, you will receive full support from your managers who are invested in seeing you reach your full potential. They love being different, love being edgy and are looking forward to having some fresh new ideas to run with and elevate this even further! Working from a stunning location with free on-site parking, this opportunity won’t be around for long!

Working Hours :
Mon-Fri 9am-5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience