Business Administration Apprentice - Complaints Team

You’ll be part of Thurrock Council's Complaints Team who manage complaints and freedom of information requests on behalf of the Council including the logging and recording of all types of feedback from residents, customers, Members and MPs. 

You will support colleagues with all aspects of day to day governance tasks and responsibilities whilst receiving supervision, guidance and support to help you achieve a professional qualification.

The Business Administration Apprentice will support the Complaints Team to:

Collate information from a variety of resources Keep clear and accurate records on our database Responding to emails Answering phone calls Work to all departmental policy and procedures

You’ll be provided with a wide variety of work experience opportunities to demonstrate proficiency in a number of office based activities as required by the qualification. 

Training:
You will study towards the level 3 Business Administration Apprenticeship and will be practising the skills learned in your day to day job Study will take place at South Essex College who are based in New Road Grays. However, training will be mostly delivered online. A tutor will be allocated to you to support you throughout your qualification and meet with you regularly online You will be allocated 6 hours per week for off-the-job training. This will be within your paid working hours. These hours can be spread across the week and will be agreed between yourself, line manager and tutor Functional Skills in English and maths if required

Training Outcome:
This apprenticeship prepares you for a variety of roles involving Buisness Administration At the end of your apprenticeship you will be supported to apply for suitable vacancies (subject to availability)

Employer Description:
Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

Working Hours :
Monday - Thursday, 8.45am - 5.15pm and Friday 8.45am - 4.45pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative