Trainee Dynamics Central Service Desk Analyst Apprentice

In this role:

You will be part of the frontline support team Helping to deliver excellent customer service while learning how to resolve technical and software queries You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs Collaborating with colleagues to resolve customer issues Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems Your AAT studies will build your knowledge of finance processes This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence, and enhancing the overall customer experience

Training:

Finance/Accounts Assistant Level 2:

One to one Tutor Assessor support in the workplace working towards Finance/Accounts Assistant Level 2 Functional Skills if required

Training Outcome:

So the roles this can lead too in our business –

Dynamics Pre-Sales Dynamics Junior Consultant Dynamics Support Dynamics Modern Workplace

Employer Description:
The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative