Customer Operations Business Administration Apprentice

The main purpose of the job is to provide high quality services when dealing with customer contact in accordance with the council’s customer service standards. For the first few months, you will mostly be helping customers over the phone.

You will be expected to:

Take ownership and responsibility for accurately resolving enquiries at the first point of contact. Undertake processing work across a wide range of business activities. Communicate with service providers/partners/internal customers in a positive and constructive manner. Maintain accurate records and information for the provision of services for customers, using the most appropriate system. Ensure a positive image to customers and other individuals and organisations. Provide feedback to assist in the development and continuous improvement of services and systems.

Training:
With on-the-job training from the employer, the apprentice will work towards a Business Administrator Level 3 Apprenticeship Standard qualification. Training can be delivered remotely or at the workplace every four weeks.

Training Outcome:
On successful completion of this Apprenticeship, you could progress on to a permanent position in a business setting. You may also look to work in a supervisory role. Given that you will have gained experience within a customer operations team, this may open up other opportunities in this field.

Employer Description:
Elmbridge Borough Council is responsible for delivering a range of services to our local area. We are a progressive organisation and pride ourselves on listening to our customers and to providing high quality services as cost effectively as possible.

Working Hours :
Monday - Friday (An average of 7.2 hours per day between the hours of 8.45am - 5.00pm).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience