Sales Admin Support Apprentice

Order Processing and Data Management

Enter customer orders onto the in-house order management system accurately and efficiently to minimise errors Enter a range of customer orders received via various different methods such as direct via email, email via account manager, FTP, website or phone Use the in-house ticketing system to prioritise and manage aspects of order entry Update and maintain customer data, ensuring accuracy of information Handle customer service queries end-to-end from customer initial contact, ensuring that appropriate actions are completed with satisfactory resolutions Raise customer credits in accordance with company guidelines, investigating issues as appropriate and compile information for the business on the nature and reasons for the credits Liaise with relevant internal departments to prevent recurring issues and raise staff awareness Raise replacement customer orders as required for lost/damaged goods Respond to customer requests for information and provide the necessary data to support their sales activities, such as barcode information on product images

Customer Communication

Inform customers about issues related to terms and conditions, minimum order values, out of stocks and other account based issues which restrict efficient processing of orders Handle all emails and phone calls in a polite and professional manner, in line with the company’s expected communication standards Communicate customer feedback to relevant staff, highlighting any potential areas of concern from customers

Team Collaboration and Office Support

Maintain effective communication to ensure that all departments and key personnel are updated on order needs, queries and issues Follow and enforce procedures set out by the company regarding operations and customer- specific needs Ensure process maps and customer files are kept up to date and comply with company policy Provide support to colleagues and external sales staff as directed by your line manager Answer the main sales direct telephone line in a prompt and polite manner Provide cover and support during absences for key office duties like outgoing mail and reception

General

Liaise and participate with all other teams to build effective working relationships and ensure that business objectives are met, whilst adhering to all relevant company policies and procedures Undertake other ad-hoc work as required by managers within the business

Position Overview:

The Sales Admin Support Apprentice will be a critical link in the sales and operational process, requiring a detail-oriented approach, strong communication skills and the ability to manage multiple tasks effectively to ensure customer satisfaction.

Training Outcome:
Opportunity to transition into a permanent, long term role subject to availability
 

Employer Description:
Pyramid International is your trusted partner in officially licensed merchandise. With over three decades of experience and long-standing partnerships with global giants like Disney, Warner Bros., and Netflix, delivering standout products that fans love and retailers rely on.

Working Hours :
Monday to Friday 9am- 5.30pm 1 hour lunch break (unpaid)

Skills:
Communication skills,IT skills,Attention to detail,Number skills,Team working,Accuracy and efficiency,Time management