IT SUPPORT APPRENTICE

Responsibilities:

Respond promptly to client enquiries via phone, email, or in-person Diagnose and troubleshoot hardware, software, and network issues Escalate complex problems to senior technicians or relevant teams Maintain accurate records of incidents and resolutions

Team Collaboration:

Collaborate with the rest of the Technical Support team to resolve technical challenges Participate in team meetings, knowledge sharing sessions, and training Contribute to the development of best practices and standard operating procedures

Client Site Project Work:

Assist in deploying and configuring hardware and software solutions at client locations Conduct system upgrades, installations, and migrations Provide on-site support during project implementations Ensure client satisfaction by delivering high-quality service

Documentation:

Create and update technical documentation, including user manuals and troubleshooting guides Maintain an inventory of hardware, software licenses, and peripherals

Security and Compliance:

Adhere to security protocols and policies Assist in maintaining compliance with industry standards (e.g., GDPR)

Benefits:

Staff Benefits Scheme Staff Pension Scheme Cycle to work scheme A starting annual holiday allowance of 20 days increasing to 25 days

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 ICT qualification Training schedule has yet to be agreed, details will be made available at a later date

Training Outcome:

Career progression opportunities:

Possibility to secure a full-time position after successful completion of the apprenticeship

Employer Description:
We find businesses the best communications and IT solutions. With access to all major networks and vendors, Bluecube will find you the best deal for your business technology, fully managed by one UK support team.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience