Apprentice Technical Business Support Officer

You will be dealing with day to day enquiries from members of the public, town parish councils and elected members.  You will be assisting in recording and maintaining all data in relation to performance indicators, tipping data and tonnages and vehicle records in relation to servicing schedules and other relevant data as required. Accuracy and record keeping is an essential part of the role as is using various ICT systems. You must be able to self-motivate yourself with an ability to work on your own initiative and prioritise work

·       Responding to customers either over the phone or by email

·       Recording data on a PC and keeping accurate records

·       Keeping the website up to date

Training:

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Training Outcome:
To a permanent role as Technical Business Support Administrator Progression to other roles within the council

Employer Description:
Rushcliffe BC is a local Authority within Nottinghamshire. We are an award-winning and innovative council with a reputation for delivering high quality value for money services and exceeding our residents’ expectations. We employee over 300 employees across 3 main sites- West Bridgford, Bingham and London Road, Nottingham. We employ a range of roles from admin, finance, ICT, customer service, environmental health officers, planning officers, refuse, hgv drivers, grounds maintenance and street cleansers.

Working Hours :
The workplace operates usually from 7am– 3.30pm Monday– Friday so hours would be within this core time e.g. 7.30– 3.30 Each day is 7.5 hours with a 30 minute unpaid lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness