Customer Care Advisor Apprenticeship

You will work alongside the team as front of house, offering support to our clients, managing the diary and organisation of day-to-day tasks to include stock control and paperwork.

You will be responsible for answering the phones, managing the emails and diary management system. Booking appointments, taking payments, managing stock control and cleaning. There is also some level of basic handling skills of pets.

As you develop, you will gain skills with:

Insurance and client accounts Phone calls Emails Booking appointments Taking payments Stock control Cleaning

Training:

With this role, you will gain a level 2 apprenticeship in customer service and can go on to develop into a level 3 advanced customer service apprenticeship or management/leadership roles in the future.

The qualification is work-based only and does not require you to attend a college. You must work 6 hours a day off the job learning which will be from work and count towards your qualification.

Tuition will be provided online, and you will have an online personal tutor.

Training Outcome:

Future abilities to develop in the company within the Customer Teams and take further education to advance their skills sets and long-term career paths.

Employer Description:
We are a family, independent practice of 8 clinics and ever growing. We strive for the highest standard of care to both our patients and clients.

Working Hours :
Monday – Friday with a 1:3 Saturday rotation. You will work between 30-40 hours / week. Times may vary depending on the role. However, on average, there are early shifts of 8:30-5:15 and late shifts of 10:15-7:00pm, with Saturdays being 9-5:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Patience,Team Player,Good Initiative