ICT Apprentice

Incident and Service Request Management:

· Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system.

· Log all incidents accurately and in detail within the ITSM system, ensuring complete records of actions taken.

· Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory).

Networking Support:

· Diagnose and resolve basic networking issues such as IP conflicts, wireless connectivity, and LAN/WAN performance.

· Assist with the configuration and troubleshooting of network devices like switches, routers, and access points under supervision.

Microsoft Support:

· Handle account management tasks such as password resets, user provisioning, and permissions within Microsoft Active Directory and Office 365.

· Troubleshoot Microsoft Teams, Azure, and Office 365 related queries.

Connectivity and Voice Support:

· Troubleshoot and resolve connectivity issues, including broadband and leased line setups.

· Support VoIP systems and telephony services, addressing call quality issues, dropped connections, and configuration changes

Training Outcome:

The successful candidate may be offered full-time employment.

Employer Description:
VCG was founded on the strength and success of Axonex, a managed IT and solutions provider, and Vodat International, a market leading provider of managed connectivity.

Working Hours :
Monday - Friday 9-5

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative