Air Export Agent Apprentice

Responsibilities will include:

Ensure smooth and timely freight process flow Receive documents Prepare shipments Route shipments Manage freight receipt Process shipments Monitor shipments Escalation of problems to management when necessary

Exceeds customer expectations by anticipating, understanding and meeting needs.

Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary.

Builds rapport and exhibits empathy during interactions, and
consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service
providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for
own job function and across the network.

All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organised, manages own time effectively and can prioritise.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers withoutincident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.

Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and othercommunication according to Expeditors' standards.

Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humor, and Visionary.

Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Timely and Accurate Shipment Processing:

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

Timely and Accurate Data Entry:

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer
requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Billing and Accounting:

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimise risk and protect the company.

Training:

Level 3 International Freight Forwarding Specialist apprenticeship standard.

On the job training delivered by the employer

Allocation of an apprenticeship delivery coach who will carry out:

Regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop Identify, track and support 20% off the job training activities Quarterly formal progress review meetings; identifying learning achievements and next steps

Training Outcome:

Upon successful completion of the apprenticeship programme there will be continued professional development, advancement to agent role and beyond.

Employer Description:
Expeditors is a Fortune 500 global logistics company offering highly optimised and customised supply chain solutions. We are a service-based company offering a highly flexible approach to supply chain management. At the core of our cultural philosophy is a mission to exceed customers’ expectations through excellence in our service. We offer apprenticeships in International Trade and Logistics. Through this apprenticeship you will gain a rounded understanding of the freight forwarding industry setting you up for a long-lasting career.

Working Hours :
Monday - Friday, 9:00am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Positive attitude,Can do Attitude,Logistic industry knowledge,fluent in English