Business Administrator Apprentice

Key Responsibilities:

Welcome patients and visitors, answer enquiries, and check patients in Manage appointments and patient flow using EMIS Web Support urgent same-day consultations in an organised manner Explain practice procedures to new or temporary patients Handle payments for private services and issue receipts Maintain patient records and process repeat prescriptions Answer and make calls, take messages, and manage the phone system Provide basic IT support and liaise with the IT helpdesk Process new and temporary patient registrations Assist with admin tasks, reports, and data collection (e.g. QOF) Provide reception cover during busy times Carry out other duties as required to support the surgery

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation - BRIDGWATER AND TAUNTON COLLEGE.

Your training course - Business Administrator.

Equal to Level 3 (A level).

Training Outcome:

Opportunity to move into a full-time role with further professional development opportunities.

Employer Description:
Glastonbury Surgery is a general practitioner (GP) practice in Glastonbury, Somerset, operating under a Personal Medical Services (PMS) contract with NHS England. The surgery provides a range of services, including routine and urgent appointments, minor surgery, and training for GP registrars. It has a team of doctors, nurse practitioners, practice nurses, and healthcare assistants. The surgery also utilizes online services like Patient Access and Online Consult for appointment booking, prescription requests, and communication.

Working Hours :
Exact working days and hours TBC

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience,Calm under pressure,Training willingness,Emotional resilience