Service Advisor

An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations. This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus. You will be responsible for: ? Managing customer bookings and providing timely updates on vehicle progress ? Processing work authorisations and ensuring accurate invoicing ? Maintaining vehicle records and service history efficiently ? Overseeing workshop diary to optimise capacity and utilisation ? Ensuring all post-service follow-ups are completed and customer satisfaction is maintained ? Coordinating MOT bookings and verifying test documentation ? Ordering parts and arranging sub-contracted work where necessary ? Supporting overall service operations to enhance the reputation of the organisation ? Promoting additional workshop services and repairs where appropriate What we are looking for: ? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator ? Proven experience in an automotive service environment. ? Possess experience working with either HGV or light commercial vehicles. ? Basic technical knowledge of commercial vehicles. ? Strong customer service and communication skills. ? Ability to multitask in a fast-paced environment. ? Strong organisational and administrative skills with attention to detail Shifts: ? Monday - Friday:9am - 6pm ? 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5) What's on offer: ? Competitive salary ? Annual bonus based on performance ? Generous annual leave including bank holidays, ? Cycle-to-work scheme ? Free on-site parking ? Personal accident cover ? Corporate uniform ? Referral bonus ? Pater