Housing Visiting Officer

Visiting Officer
Enfield, London
Temporary
Full Time
Are you ready to deliver a customer-focused, professional visiting service in a dynamic local government environment? Join Enfield Council as a Visiting Officer and make a difference in the community by supporting vital financial assessments and income-related services.

THE ROLE
As a Visiting Officer, you will play a key role in providing a high-quality visiting collection and assessment service across the Assessment Hub.
Key responsibilities:

Conduct inspections of empty or altered properties. Carry out residency checks and verification assessment visits. Assist housebound or vulnerable customers with no advocacy or family support. Handle income-related collection visits and assessments for council reductions or reliefs. Offer clear, technical advice to customers, ensuring a positive and professional experience. Maintain up-to-date records of customer interactions and work undertaken. Collaborate with colleagues to improve processes and adopt efficient ways of working.

THE CANDIDATE
We are seeking a candidate with a proven track record in a similar role, with strong technical and communication skills.
Key requirements:

Experience in delivering visiting services within a collection/assessment environment. Familiarity with income-related assessments, changes in circumstances, and claims. Strong IT proficiency and technical knowledge. Excellent written and oral communication skills. A commitment to continuous professional development.

THE CONTRACT
Temporary – 3 months
The pay rate for the role is £24.50 per hour LTD company rate. The PAYE equivalent is £20.89 to per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!