Housing Administrator

Housing Administrator
Preston
Permanent Contract
Full Time
£21,000.00 to £23,000.00 per year

We are recruiting for a Housing Administrator to join a leading Housing Association in Preston. This is an excellent opportunity to bring your administrative expertise and customer service skills into a housing-focused role, contributing to the success of a dynamic team.

THE ROLE
As a Housing Administrator, you will provide essential administrative support and customer service within a housing environment. Key responsibilities include:

Managing office operations, including document management and scheduling. Responding to walk-in queries, emails, and phone calls professionally. Supporting housing services by maintaining records and assisting tenants with queries. Acting as the first point of contact for clients and stakeholders. Inputting and updating data accurately across relevant systems. Addressing and resolving customer inquiries or escalating when necessary. Ensuring compliance with confidentiality and security protocols.

THE CANDIDATE
The ideal candidate will have previous experience in an administrative or customer service role, ideally within housing or social care. You will also demonstrate:

Strong written and verbal communication skills. Proficiency in Microsoft Office and CRM systems. A proactive and independent approach to managing workloads. Excellent organizational and problem-solving abilities. A commitment to providing outstanding customer service.

Experience with housing-related processes, such as tenancy management or housing benefits, is desirable.

THE CONTRACT

Full Time, Monday to Friday Permanent Contract £21,000.00 to £23,000.00 per year, plus benefits

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!