Front Office Manager

Job Title: Front Office Manager
Salary: €4,000 - €4,400 gross per month
Location: Amsterdam, Netherlands

We are seeking an experienced and dynamic Front Office Manager to lead the front office team at a luxury hotel. This role requires a passionate individual committed to delivering exceptional guest experiences and maintaining the highest standards of hospitality. The ideal candidate will have strong leadership skills, a keen eye for detail, and the ability to thrive in a fast-paced, high-end environment.

Key Responsibilities:

Oversee daily front office operations, including reception, concierge, reservations, and guest services.Ensure seamless check-in and check-out experiences, maintaining guest satisfaction and loyalty.Handle VIP guests and resolve guest complaints promptly and professionallyRecruit, train, and develop front office staff to provide excellent service.Lead by example to inspire a culture of excellence and hospitality.Create and manage staff schedules, ensuring adequate coverage at all times.Implement and maintain front office procedures and standards.Monitor and manage the performance of front office systems and tools.Collaborate with housekeeping, F&B, and other departments to ensure guest needs are met.Support revenue management strategies by maximizing room occupancy and ensuring optimal room rates.Oversee reservation activities, ensuring accuracy and efficiencyPrepare and analyze departmental reports, such as occupancy rates, guest satisfaction scores, and financial performance.Identify areas for improvement and implement action plans.

Requirements:

Bachelor’s degree in Hospitality Management or a related field (preferred).Minimum of 2 years of experience in a similar leadership role within a luxury hotel environment.Excellent communication and interpersonal skills.Strong problem-solving abilities and a guest-centric mindset.Ability to work flexible hours, including evenings, weekends, and holidays.Proficiency in Dutch is a plus

Job Title: Front Office Manager
Salary: €4,000 - €4,400 gross per month
Location: Amsterdam, Netherlands

If you would like to have more information about the role, please apply or send your cv to maria@corecruitment.com

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