Safety Services Program Administrator

JOB DESCRIPTION

GENERAL PURPOSE OF THE JOB:

The WTI Program Administrator will be responsible for supporting the Safety Service Rep team for all Tremco and WTI safety projects, workflow coordination in Salesforce, SAP, Smartsheet, MS Excel, and any other programs that house related data. This position ensures that safety service projects are tracked and executed timely by implementing tools and processes in conjunction with the Safety Service Supervisor. This position requires a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. This role must have excellent communication, organization, and data management skills and will mainly interact with, but not limited to, safety equipment vendors, Safety Service Reps, Sales Reps, Customer Service, Business Ops Administration, Warranty, Drafting, and Program Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop, execute, and communicate processes to ensure all safety opportunities are housed in Salesforce. Build a tool in Excel, Smartsheet, or Salesforce to track, update, and report on all safety projects throughout their entire life cycle. Identify possible project issues/conflicts and escalate as needed. Engage with assigned customer service reps to support order entry and ensure vendors are issued accurate and timely purchase orders. Liaise with vendors on shipment issues, turn round times, product issues, payments, etc. Monitor and report on job margins by running ZCCR for all active safety projects at varying degrees of frequency (weekly, monthly, quarterly, etc.). Attend weekly and or monthly open project review meetings with each SSR and the Regional Sales leader. Support national account opportunities as needed. Identify process gaps or areas for process improvement and work with the SSR team or other business units on implementing solutions. Responsible for reviewing, implementing, and communicating contract requirements to project stakeholders where applicable. Oversee custom approval drawing process in Smartsheet, monitor tasks and due dates, follow up with task assignments to keep the workflow moving to ensure critical dates are met, and create Smartsheet workflow automation as needed. Design and utilize a tool to track and submit safety warranty QA documentation to the Warranty Admin. Collect job-specific information, initiate CADD drawing requests, work with the Inspection scheduler for dispatching final/future QA inspections, and ensure punch list items are completed. Submit final inspection and all related documents to warranty admin and assist with warranty claim administration. Amend tools and processes in preparation for new systems and/or new business process/workflow implementations (Olympia/Inspect, etc.). Other duties as assigned by the manager. OTHER SKILLS AND ABILITIES:
Excellent verbal and written communication skills, including facilitating professional presentations. Able to work and communicate with all levels of management. Computer proficient in Microsoft Office Suite - Excel, Word, PowerPoint, and Visio- Adobe, Smartsheet, SAP, etc. (Experience with SAP Accounting is preferred.) Must have proficient organizational and problem-solving skills, multi-tasking, and be adaptable to change. Must be able to work effectively independently or in a team environment.
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