Operations Manager - 4* Hotel, Central London

Operations Manager – 4* Hotel, Central London

Salary:                £65,000 + Bonus

We are seeking an experienced and dynamic operations manager to join the team at a prestigious 4-star hotel in the heart of central London. This is an exciting opportunity for a driven hospitality professional with a proven track record in large-scale hotel operations.

As operations manager, you will be responsible for overseeing the day-to-day running of the hotel, ensuring exceptional guest experiences and smooth departmental performance across rooms, front office, food & beverage, and housekeeping. You will work closely with the general manager to drive operational excellence, maintain brand standards, and achieve commercial targets.

Responsibilities:

Lead and support departmental managers to deliver outstanding service and guest satisfaction.Oversee hotel operations across all areas, ensuring efficiency and consistency.Drive profitability through cost control, KPI management, and strategic planning.Support staff training and development, fostering a positive and motivated team culture.Ensure compliance with health & safety and brand standards at all times.

Requirements:

Strong background in operations within a high-volume hotel (250+ bedrooms) is essential.Proven ability to manage large, multi-disciplinary teams in a fast-paced environment.Commercially aware with experience managing budgets, forecasts, and KPI’s.A hands-on leader with excellent communication and problem-solving skills.Previous experience in a 4* or 5* hotel environment is highly desirable.