IT Support Engineer Apprentice

Be involved in the day to day running and management of the IT helpdesk Provision and maintain managed services Create and resolve IT support tickets for customers Resolve 2nd and 3rd line IT support requests Resolve 2nd and 3rd line server related issues Maintain a high level of customer satisfaction Perform maintenance tasks for servers and workstations remotely Manage projects relating to experience Provide IT support out of hours for project work Working with teams to streamline processes for the business and to our customers Aid future team members with our documentation as we process tasks/projects to maximise efficiencies Strong financial acumen and be able to execute and deliver on sales & budgets Administration tasks around back end office and help with lead generation

Training:

Why choose our Azure Cloud Support Specialist Apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:
Birak IT is here to help start ups and small businesses in Hampshire. We’re not focused on global domination. We are focused on bringing the best IT systems at small business budgets and we have IT systems that are reliable.

Working Hours :
Days and shifts to be confirmed.

Skills:
IT skills,Problem solving skills,Driving licence & own vehicle