Apprenticeship Customer Services Specialist Level 3

Respond promptly and professionally to incoming service requests via phone and email. Accurately log all requests, capturing essential job information (site, issue, system details, urgency). Provide basic troubleshooting and remote diagnostics where possible, based on engineer-provided guides and known issue libraries. Assess priority levels (e.g. urgent vs routine) and allocate jobs accordingly. Schedule and dispatch reactive engineer visits based on availability, skill sets, and location. Keep customers updated on job progress, estimated response times, and resolutions.

Training:

This course will be deliverd monthly online.

Training Outcome:

Customer Services Manager.

Employer Description:
Evinox provides full wrap around services for heat networks, including both fully managed and software-as-a service only solutions. We are unique in the market in providing products, software and fully managed services to support heat networks, including design, commissioning, retrofitting, billing, efficiency and maintenance management for providers.

Working Hours :
Monday - Friday 8am - 5pm with an hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Team working,Initiative