Customer Service Apprentice

Supporting the development of the business when working with customers with regard to increasing turnover (sales) and company image. Positively represent and promote the company to any external company we deal with. Undertake the day-to-day input of transactions onto the Excel spreadsheet and the maintenance of company records, including the inputting and completion of postings data, using formulas and macros. To deal effectively with the telephone in coming / out-going calls. To deal with customers in a friendly and positive manner To handle correspondence daily for Management and Administrative staff. To produce accurate letters and weekly reports. Effective use of the Bakery Software system. Maintain filing systems for the business. To ensure confidentiality on all appropriate matters, and recognise that any breach of this confidentiality will be treated seriously. Support in covering for holidays and sickness. Undertake any other tasks that are appropriate to the post and which reflect the needs of the company, to be negotiated by the post holder and their line manager.

 

Training:

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship. 

Training Outcome:

Possible progression opportunities. 

Employer Description:
Located in Barnsley, Yorkshire, White’s Bakery is a premier bakery known for our commitment to excellence. We specialise in individually wrapped home-baked goods created with love and quality recipes. At White’s Bakery, our values are the foundation of everything we do. We believe in creating a supportive and inclusive environment where open communication, honesty, and appreciation thrive. We treat every individual with fairness, consideration, and respect, building strong relationships with our team, customers, and partners.

Working Hours :
Monday to Friday 8am-4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Reliable,Flexible,Have a positive approach