Restaurant Reservation and Yield Manager

Restaurant Reservation and Yield Manager – Premium Hospitality Group

Location: Malta

Salary: circa €40,000 annual basic + benefits

My client is a top restaurant operator with premium lifestyle food and beverage outlets in the Mediterranean. They are currently undergoing an exciting phase of growth and development and are looking to bring in a dynamic and experienced Restaurant Reservations & Revenue specialist to join the Group. This role is pivotal in optimizing the reservation process, maximizing revenue, and ensuring a seamless guest experience.

KEY RESPONSIBILITIES & DUTIES

Reservations Management:

Oversee the daily operations of the reservation system (multiple operations)Manage and optimize reservation policies and proceduresTrain and develop the team to provide exceptional guest service during the reservation processImplement strategies to increase reservation volume and occupancy ratesAnalyze reservation data to identify trends and opportunities for improvementEnsure maximization of the events reservations and private dining rooms.

Revenue Management:

Develop and implement revenue management strategies to maximize profitability.Monitor key performance indicators (KPIs)Work with the Restaurant Managers and Directors to ensure correct pricing and promotionsAnalyze historical data to forecast future demand and adjust capacity accordingly.

Guest Experience:

Ensure a seamless and personalized guest experience from reservation to departure.Collect all relevant information at booking stage to ensure 5* operations and serviceHandle guest inquiries and complaints promptly and professionally.Identify opportunities to enhance the guest experience and implement innovative solutions.

QUALIFICATIONS AND SKILLS:

Proven experience in a similar role within a high-end restaurant group.Must have experience in a high-end hospitality operation as a Reservations Manager / Reservation Supervisor or Food and Beverage Revenue ManagerRelevant experience using and managing online reservations systems (such as SevenRoom: OpenTable; Google Reservations; etc)Strong understanding of reservation systems and revenue management principles.Excellent customer service skills and communicationExcellent organizational and time management skills.Strong analytical and problem-solving abilities.Excellent communication and interpersonal skills.The ability to work well under pressure and in a busy environmentProficiency in Microsoft Office Suite and reservation software.Passion for the hospitality industry and a commitment to delivering exceptional service.English fluency (oral and written)

If you are interested in having a chat about this role, please forward updated CVs to Beatrice at COREcruitment / beatrice@corecruitment.com