B&Q Showroom Advisor Apprentice

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include;

Customer -

- Actively approach your customers, engaging with them naturally

- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers

- Actively promote company services such as finance, trade and installations to fulfil the customer project needs

- Create accurate designs that delight customers and turn enquiries into sales

- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions

- Ensure all types of customer communications are dealt with professionally

- Encourage customer feedback share it with Managers and use it to improve service

Installations -

- Sign up company installers and support them to give the best service to our customers

- Using company systems to process the customers project from end to end for both supply and installation-based customers

- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service

Systems and Procedures -

- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales

- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience

- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales

- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently

- Take personal responsibility for operating in a safe and legally compliant way

- You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

- UK Notional hourly rate £13.28 per hour

- An award-winning pension scheme

- ShareSave options

- 6.6 weeks holiday

- Employee Assistant Programme

- Shopping discounts

- Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.

Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.

Training:
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

Training Outcome:

Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.

Employer Description:
As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Working Hours :
20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.

Skills:
Team Working,Organisation Skills