2025 Service Delivery Manager Apprentice

The SDM plays a vital role in creating and maintaining customer relationships.  The SDM acts as the link between the customer and the UK Services operational delivery teams.  It is the mission of the SDM to always strive to exceed expectations and delight our customers.

As a Service Delivery Manager Apprentice you will develop key skills and experience in the following:

Integrated Logistic/Product Support Engineering Management Customer Relationship Management Operational Strategy Project Management & Business Finance Digital Operations Leadership Communication & Collaboration Problem-Solving & Decision Making Commercial Awareness

Training:

This is a 36 month programme under the Level 6 Chartered Manager Degree Apprenticeship standard.  Delivered through our academic partner, you will be given one day per week to complete your studies and will spend the remaining 4 days, applying your learning into a real world context within the Thales UK Services function.  The programme will be delivered via a virtual delivery model, with live virtual workshops and 1-2-1 coaching calls.  At the end of the 3 years and upon passing your End Point Assessment you will have achieved a BA (Hons) in Business Management Professional, plus the Level 6 Chartered Manager Degree Apprenticeship.  You will also achieve Chartered Manager Status with the Chartered Management Institute (CMI).

Training Outcome:
You will, if you prove yourself to be the right candidate, be working as a Project Planner/Controller within the project management job family.

Employer Description:
Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.

Working Hours :
Flexible working, Monday - Friday, 37 hours a week (8 hours Monday - Thursday, 5 hours Friday).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working