Apprentice Customer Service Administrator

The role will include various administration duties within the company with the aim to develop and have more responsibility during your apprenticeship?

The role will include some of the following areas:

General administrative duties including typing correspondence by e-mail and letter Inputting data onto internal systems with a high level of accuracy To undertake photocopying, scanning record keeping and distribution of relevant documents Using Microsoft Packages, in particular Word and Excel Answering the telephone in a professional manner and in a timely manner Follow up on correspondence and proactively contact customers File all completed paperwork in the appropriate customer files Support to members of the Team Using Microsoft Packages, in particular Excel and Outlook To deal courteously and efficiently with all customers Providing refreshments for customers, when required Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete required assignments with by the required timeline Build up your portfolio of evidence on-going Access support from your tutor assessor and manager, as and when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Training:

Overview of Customer Service Practitioner Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources

Your role and responsibility:

Customer experience Product and service knowledge

Skills:

Influencing skills Communication Interpersonal skills Personal organisation Dealing with customer conflict and challenge 

Behaviours / Attitude:

Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time”

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio Interview Practical Observation Professional discussion

You are given one day per week as time off to study; you will attend classes face to face and via teams to complete work for your apprenticeship. The study day is a Wednesday.

Training Outcome:
Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship Progression to other training following successful employment and achievement of apprenticeship

Employer Description:
Turner Brothers (Holmfirth) Limited has gone from strength to strength in the vehicle service and repair business. Based in the Holme Valley, Holmfirth Huddersfield we are well placed to serve the local community and beyond. A heavy investment in our facilities and has staff put us at the forefront of vehicle maintenance. Turner Brothers is part of the AutoCare Network which means our standards of customer service, workmanship and facilities have to be second to none.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Excellent attendance