Apprentice Import Operator

The successful candidate, who will be reporting to the department line supervisor/manager, will be dealing with import shipments and import customer services, for general accounts and larger key account customers The person will work as a part of the import team and arrange shipments from Europe to UK based customers, by use of the existing DSV road-freight and distribution network across Europe, along with internal UK distribution and warehousing departments The role will involve communicating with the local DSV depots across the UK and Europe to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s) Additionally there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions Receive bookings from UK importers either via our online booking platform or by e-mail Contact delivery UK places to book in deliveries. Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements Ensure legislative compliance in all areas Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment. Perform and correctly implement General Administration, e.g. invoicing; filing, queries, claims, POD handling Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures

Once you have applied for this vacancy AEA will contact you to organise an interview, if your application meets the required criteria.

We will contact you using the details you provide us with in your application and would ask if you would regularly check and reply asap so that you do not miss this opportunity.

Training:
Seetec will deliver this apprenticeship in the workplace
You will have a dedicated assessor who will provide guidance and monitor progress throughout You will have access to an online portfolio to allow you to monitor your progress and log work completed Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard Functional Skills in maths, English and ICT (unless exempt) Training schedule has yet to be agreed upon, further details will be made available at a later date

Training Outcome:
On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at a Professional level

Employer Description:
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Working Hours :
Monday - Friday: 09:00 - 17:00 (1/2 Hour Lunch)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience