L4 Applications Support Lead apprentice - Plus Dane Housing - Merseyside or Cheshire (1 role)

The apprentice will initially be working alongside the Systems Applications Manager/Team Leader to support in the evaluation of both present and future company needs for the company’s Operational Systems As the Apprentice develops and expands their experience, they will be expected to co-lead these activities Assist in the planning and roll out of training for the ongoing improvements and new implementations of Operational Software Initially the Apprentice will take on a supporting role in managing the development of said systems but will work towards a more leading role with the final aim of being able to manage with support, the end-to-end project implementation for new software/changes Complete the system administration of Operational Systems, including maintaining application support processes, developing workflow plans/technical specification road maps, Diagnosing, resolving and recommending improvements to address hardware and software issues, liaising with third party vendors on improvements and resolution of issues, ensuring products comply with applicable regulation and legislation including Data Privacy and Cyber Security Work toward becoming a Subject Matter Expert (SME) for the Operational Systems Keep up to date with the latest IT technologies Continuously gain knowledge on Cyber Security current best practices to apply to existing and future developmental projects

The apprentice will work with:

IT Team (internal) Colleagues across the organisation (internal) IT Suppliers (External) Contractors (External) 

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard. 

The training covers the following core occupational duties:  
 
https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0 

Training Outcome:

The successful apprentice will be employed on a fixed-term contract for 2 years. During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Applications Support Lead.

Towards the end of the apprenticeship, you will be supported to apply for a permanent position in Plus Dane.

Employer Description:
Plus Dane Housing has a strong history of development, building a range of general needs, sheltered and extra care homes which have helped meet local need. We have also grown into an organisation with a track record in shared ownership, helping our customers to get on the property ladder in ways they may not otherwise be able to. However, our roots firmly remain in social housing. Supporting customers to access homes in our core neighbourhoods at an affordable price. We own over 13,500 homes across Cheshire and Merseyside, providing a home to over 30,000 customers. Alongside these homes, we also offer much needed support, advice and services to help customers live comfortably in their homes or to enrich their lives. Fulfilling our social purpose is something that has remained firm throughout our history. Plus Dane Housing is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We welcome apprenticeship applications from all ages, if you have just left education, returning from a career break, or looking for a new direction we would love to hear from you.  We reserve the right to close the advert prior to the listed closing date if sufficient quality applications have been received.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
IT skills,Customer care skills,Problem solving skills,Microsoft Desktop Apps,IT working experience,Time management/prioritization,Written + verbal communication,Willing to learn,Keen to take on new challenges