IT Technician Apprentice

Manage incidents and requests from end users. Renew PCs. Standardised Solutions documented in Support Tool. Solve issues and answer requests. Collect end users’ incidents and requests. Keep accurate inventory of IT assets (office, production hardware). Reconfigure hardware equipment depending on users’ needs. Answer user questions. Manage Level 1 support (solve issues using experience, procedures and trainings). Manage Level 2 support (problems not documented) and document solutions.

Training:

On the job training with one day a week at Warrington & Vale Royal College (Warrington site).

Training Outcome:

At the current time there are no permanent roles available but opportunities may open up within the Warrington site or other UK sites.

Employer Description:
Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution! OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility. By adding intelligent functions, lighting & sensors etc and by extending the scope of what is possible in terms of design, OPmobility is making cars safer, smarter and more stylish. Body panels are now packed with technologies that improve the driver experience, safety and vehicle appearance. The result? An elegant car that will, in time, be made largely from bio-sourced or recycled materials. Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

Working Hours :
8:30am-5pm Monday - Thursday with 30 minutes for lunch. 8:30am - 2pm Friday with no lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to listen,Ability to act on coaching,Interest in IT & technology