Apprentice Vehicle Damage Assessor – Customer Service - Dudley

Gemini Accident Repair Group are offering an exciting and unique opportunity for apprenticeship candidates to start their career within their highly successful and growing organisation, as a Vehicle Damage Assessor Apprentice.

The Gemini Apprenticeship Programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training, while in full-time employment.

A Vehicle Damage Assessor will construct a comprehensive repair pack to ensure damage vehicle are repaired in a safe and structural process.

To achieve this, a range of:

MET Panel Paint administrative process Customer service skills will form the basis of the required breadth of knowledge

The person be required to engage with a range of customers by many methods including direct “face to face”, email, telephone and by structured “platforms” communication.

The skills to be developed prepare the plan for the various workshop technicians to actually undertake all repair processes to reinstate vehicle to pre-accident condition. The post holder will also be required to complete any other tasks deemed by the line manager as appropriate in line with the role.

Training:
Over a two-year period, they will gain a nationally recognised qualification Level 2 Customer Service Practitioner (ST0072/AP02) and become a Vehicle Damage Assessor A dedicated pathway containing specialist training will run alongside the Standard to ensure they gain full knowledge of their specialist area at the appropriate level As a Vehicle Damage Assessor, you will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. Automotive Customer Service Practitioner with a VDA pathway- Level 2 Standard You will need GCSEs (or equivalents) at grades 9-3/A*-D, including: English Language and maths, one of English Language or Maths must be grade 9-3/A*-D Functional Skills Level 1 can be used as equivalent to GCSE grade 3/D and Functional Skills Level 2 can be used as equivalent to GCSE grade 4/C or above Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace

Training Outcome:

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Employer Description:
Gemini ARC was established in July 2008, our experience in running highly efficient and professional bodyshops spans over 20 years. With 18 locations across the country we have partnerships with most major insurance companies and vehicle manufacturers so we can demonstrate our commitment to quality, and maintaining our goal of making the repair journey as stress free as possible for our customers.

Working Hours :
Monday - Friday, between 08:30 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working