Vetting Client Support Apprentice

You will actively contribute towards developing a culture of excellent client service through the timely and effective resolution of the vetting process and help resolve client issues that are received. In this role you will:

1.    Answer customer support messages promptly and professionally to enhance the customer service experience.
2.    Resolve client problems or signpost them to the appropriate person to address their needs.
3.    Check back with callers to ensure their concerns/issues were resolved to their satisfaction.
4.    Learn the functions of CoreVet and responds efficiently and effectively to customer complaints, concerns or feedback where it is within your capacity to do so.
5.    Keep sensitive information and financial records private and confidential.
6.    Work with management and contribute to maintaining and developing best practices for efficient communication with customers.
7.    Apply knowledge of Vetting Unit policies to address issues such as poor service delivery.
8.    Address customer questions about new methods of working, services provided, etc.
9.    Meets regularly with Vetting Business Development and Account Manager and Vetting Team Supervisors to give feedback to help improve customer service culture, response time and tools to improve staff experience.
10. Contribute to retaining client support/loyalty and the achievement of SLA’s by increasing customer satisfaction.
11.  To undertake other duties commensurate with the role.

Training:

You will work as part of the Vetting Team, based in Stratford-Upon-Avon Police Station. Full training will be given so that you succeed in this role, allowing you to develop your knowledge and skills and work with experienced staff. 

Alongside you will achieve a Level 3 Business Administrator qualification, studying with Babington, the learning provider. The programme delivery consists of live webinars, online learning, and progress reviews. You will also be assigned a specialist Skills Coach and Trainer to support you throughout the course. Further information can be found on Babington’s website. 

You will be allocated 20% “off the job” learning time to complete your apprenticeship and focus on your studies, as well as receiving a generous salary and holiday allowance.

(Please note, by applying for this vacancy you are giving consent for your personal data and application form to be shared with Babington, for the purposes of this apprenticeship position.)

Please refer to the job profile details for this vacancy for a more detailed breakdown of the main responsibilities that you will be undertaking and with regards to the skills and qualifications that we are looking for.

This position is a fixed term contract for 18 months, covering the duration of your Level 3 Business Administrator qualification.

Training Outcome:

Although at this stage we cannot guarantee a permenent role at the end of the apprenticeship, we always try to retain and develop our people at Warwickshire Police. 

Employer Description:
Warwickshire Police are a small force with a family feel, offering career opportunities for new and experienced staff. We value diversity and welcome people joining us with a variety of skills, attitudes and experiences, from a wide range of backgrounds and cultures, who can bring fresh ideas and perspectives to our organisation. You will be contributing to protecting people from harm, through our values of public service, impartiality, integrity, and transparency. We maintain the highest professional standards and behaviours, making sure we adhere to the Code of Ethics, which sits at the heart of everything we do. Our Apprentice Schemes offer people experience in the policing environment, whilst studying for a professional qualification. You will gain a wide range of workplace skills, knowledge and mentoring and a great foundation to build your career.

Working Hours :
Monday - Friday 9 - 5 (potentially flexible hours can be agreed locally)

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Time Management