IT Apprenticeship

Provide technical support and repair services to teaching staff, support staff and school resources to ensure the effective application and use of ICT services in all areas Support the Trust’s Director of IT & IT Manager by taking a level of responsibility for the management of the schools IT systems including the installation, maintenance and upgrade of new hardware and software, under direction from the Trust IT Manager. Ensure that adequate stocks of printer consumables are available and to advise the IT Manager / Network Manager of any shortfalls Liaise with staff in the installation and deployment of specialist curriculum software and store such media safely Provide first line support for the Schools Server infrastructure as directed by the Trust IT Manager Provide audio/visual support across the school. eg those using projectors and Interactive whiteboards and associated hardware

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Employer Description:
At Bishop Hogarth Catholic Education Trust, we’re more than just an organization—we’re a community driven by a shared mission. With Christ at the heart of our moral purpose, we aim to strengthen the educational journey of pupils in our schools. We believe in fostering a nurturing environment where every decision is centred on the well-being of students, while also offering staff the opportunity to grow and collaborate in a supportive and values-driven setting.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative