ServiceNow Process Architect - local candidates only

We are seeking an experienced ServiceNow Process Architect to join a leading organisation in the UAE. This role is open to candidates already residing in Dubai or Abu Dhabi, as no relocation package is available. Key Responsibilities - Lead the design and optimisation of ServiceNow processes across multiple modules (ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, ITAM). - Act as a subject matter expert, providing guidance to clients and internal teams on ITIL-aligned service management practices. - Engage with stakeholders to gather requirements, document business processes, and develop functional specifications. - Translate business requirements into scalable, efficient ServiceNow solutions. - Collaborate with technical teams to ensure configurations, customisations, and integrations align with process designs. - Support testing and validation phases, creating test scripts and guiding UAT to ensure accurate solution delivery. - Mentor junior team members and provide expert input on process improvements and platform best practices. Required Experience & Qualifications - 4+ years of hands-on ServiceNow experience across multiple modules. - Proven experience in process design, configuration, and consulting. - ServiceNow CSA (Certified System Administrator) required. - At least three ServiceNow CIS (Certified Implementation Specialist) certifications. - ITIL 4 Foundation certification. - Strong stakeholder management, communication, and problem-solving skills. - Ability to work independently and within a team. Nice to Have